Warranty

ChargeCableXL · XLsuperstores B.V. · Contact: info@laadkabelxl.nl · Version: October 2026

1. Statutory warranty

The statutory warranty (legal guarantee of conformity) applies to all our products. A product must do what you can reasonably expect of it. There is no fixed period: how long this applies depends on the type of product, the price and the use.

Does a defect appear within one year after delivery? Then we assume it was already present at delivery, unless we can prove otherwise.

2. Additional warranty

In addition to your statutory rights, an additional warranty from us or from the manufacturer may apply to some products. This only applies if we clearly state that additional warranty with the product. An additional warranty never limits your statutory rights.

3. Identifying the problem together first

Is your car not charging or is the charger showing an error message? Then first follow the manual and our tips. If that does not work, we may ask you for:

  • photos or a video
  • your car make and model
  • the type of charging point

We solve many problems remotely this way. This does not change your statutory rights.

Safety: do you smell burning, see damage or is the plug getting hot? Then stop charging immediately, unplug it and contact us.

4. What is not covered?

  • Normal wear and tear from use.
  • Damage caused by dropping, driving over, kinking or pulling the cable.
  • Moisture or dirt in the plug because the protective caps were not used.
  • Use that does not comply with the manual or the specifications, or connection to an unsuitable installation.
  • Repairs or modifications not carried out by us or on our behalf.

5. Reporting a problem

Report a defect as soon as possible, and in any case within two months of discovering it. You can do so via info@laadkabelxl.nl or our complaints form. Please include:

  • your order number
  • a short description of the problem
  • photos or a video
  • your car make and model
  • the type of charging point

We will respond in substance within 14 days.

6. Costs

Is it a valid defect? Then you pay nothing. The costs of repair, replacement, shipping and investigation are also on us.

Is there no defect, or was the problem caused by an external cause? For example incorrect use, an unsuitable installation, moisture or damage. Then reasonable costs for investigation and shipping may be charged to you. We will always let you know this in advance.

ChargeCableXL is a trade name of XLsuperstores B.V. · KvK 91546915 · VAT NL865691630B01